Delivery FAQ

delivery on all orders with a total cost of over 1000 HKD will be free of charge. Any orders with a total of below 1000 HDK (before delivery is added) will be subject to a delivery charge of 35 HKD

We endeavour that orders placed before 1pm Monday to Friday (excluding public holidays) will be sent with in 1 - 3 business days. Delivery is not available on public holidays.

Yes. All deliveries, other than delivery to store, require a signature to confirm your order is delivered and received correctly.
And a valid ID (CHINA ID / Passport / Driving Lic ) is required to be shown to the courier at the time of receiving the shipment.

You can track the status of your order via the link within your order confirmation email. Roz Trading delivery do everything they can to ensure the delivery times are met but sometimes delays do occur due to traffic, accidents or unforeseen situations. They will let you know if they become aware of an unexpected delivery

If the package has arrived damaged you should sign the receipt and say the item has been damaged and refuse the delivery – in which case the item is returned to us and we will contact you to arrange a replacement or refund.

We will include a delivery note with the package that details all the items you should expect. If an item is missing from the box you must notify us within 2 working days of receiving the goods. One of our customer services team will then advise of the best resolution.